St John HQ Thames

Improved broadband connection for St John Headquarters in Thames

Working in partnership with the Thames Coromandel District Council (TCDC), Lightwire has provided St John with a fibre-based, Ultra-Fast broadband connection and implemented a wireless site to extend high speed connectivity to the central Thames area. Bringing Ultra-Fast broadband to St John Ambulance and the wider Thames community.

The background

The St John office in Thames, which services the Hauraki and Coromandel district, had been suffering from a lack of access to fast, reliable broadband. Although this wasn’t affecting the emergency services of St John – the ambulance dispatch system was separate – it was having a major impact on other operations.

The problem

As the emergency services hub for the Coromandel Peninsula, the Thames office of St John is a very busy place. In addition to day-to-day operations, the district headquarters is a training ground for paramedic students studying towards a Bachelor of Health Sciences.

When not involved in daily tasks, the students make the most of any down time by engaging in medical research online. However, with up to 17 people online at once, a significant amount of bandwidth was being used.

The solution

The Thames Coromandel District Council has made a commitment to ensure decent broadband infrastructure is rolled out throughout the region. Lightwire had previously built a network on the other side of Thames, so working in partnership with the Council and St John, we were able to install a fast, reliable connection.

Led by Lightwire founder, Dr Murray Pearson, the team identified a physical solution using fibre laid as part of the Government’s rural broadband initiative. This was made possible by a $15,000 grant by the Thames Coromandel District Council.

The result

With more speed and more capacity, Bruce says the new connection has enabled the St John systems to work very effectively.

“In October 2015, we implemented a new computerised patient reporting system, which allows us to synchronise patient report forms on a central system. When an ambulance comes back from a call out, staff sync this information, which on the old system added to the strain. Our premises and Waikato’s base were the first to roll it out and with the new connection there has been no impact.

“The quality of our teleconference calls has also improved,” Bruce says.

The faster and more reliable broadband connection was the result of a partnership between TDCD, Lightwire, and St John. “The council provided the funding, Lightwire provided the infrastructure and St John the rooftop,” says Bruce.

“We really liked dealing with Lightwire. Nothing was too hard for the team and we’re now reaping the benefits of having a faster,more reliable internet connection.