Lightwire Direct Debit Terms and Conditions

Last Updated December 2017

Your direct debit is subject to the following specific conditions:

I agree that Lightwire Limited must give me at least 10 day’s prior notice of each direct debit, including the first direct debit in a series. Changes to the amounts or dates of a series of direct debits, requires 30 day’s prior notice to me.

I also agree with Lightwire Limited to receive a same day notice for direct debits specifically requested by me.

All notices must be in writing, but can be delivered electronically, if I have agreed that with the Lightwire Limited.

I can also ask my bank to reverse a direct debit up to 120 days after the direct debit if:

• I did not receive proper notice of the amount and date of the direct debit, or
• I received notice but the amount or date of the direct debit is different from the amount or date on the notice.

If my bank dishonours a direct debit, but Lightwire Limited retries it within five business days of the original direct debit, I understand that Lightwire does not need to notify me again about that direct debit.

The direct debit is also subject to your bank’s standard terms and conditions that relate to your account.

If at any stage you would like to change or cancel your direct debit instructions, please contact our helpdesk on 0800 12 13 14.