Step 1: Check your coverage

Enter your address and check if you’re within the coverage area of one of our 220-plus broadband sites throughout the Waikato and Bay of Plenty.

Want an idea of service speed? The median residential download speed test result in 2020 is 22.5Mbps

Please note that completing this form does not guarantee service will be provided. Service is subject to line of sight being possible from our network, which will be validated once your order has been received.

Check your coverage

Yay, looks like you're in coverage!

Given your Waikato address, it seems we may be able to connect you.

Please call our helpdesk on 0800 12 13 14 or use our chatbot below and we can double check to see whether it would be possible.

Unfortunately it looks like we do not have coverage in your area.

If you would like to call our helpdesk on 0800 12 13 14 we can double check and see if any alternative solutions may be available for you - now or in the future.

Step 2: Choose your plan

Everyone is different, so we’ve got a range of plans to meet your needs. How much data will you need? Do you want to add a phone line? Prefer a six-month contract? Our four data packages and optional extras mean you can stay connected, however it suits you.

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Every plan comes with

Free install on contracts 12 months or longer

Local Hamilton-based helpdesk support

$1 per GB extra data


Sign up over the phone

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Contact Details

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Billing Details
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Installation Details

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There is a $350+GST charge for a priority installation. It guarantees to have the install carried out within 5 business days, subject to no previously unknown non-standard install requirements being encountered.

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We require the above information about your roof for health and safety purposes.

Note: If you have dogs, you will need to secure these prior to our installation team coming onto the property. If this is not done, site visits will need to be rescheduled and additional charges may apply.


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Other Details

Please provide the full name(s) and contact phone number(s) of anyone else that should be authorised to make changes to your Lightwire connection or account.

Do you have any special requests or other important details for us to be aware of?

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Terms and conditions

All of our services are charged one month in advance with invoices due by the 20th of the month they are received.

Invoices are emailed on the first working day of the month (your first invoice will contain a part charge covering the remainder of the month in which you were connected, and will contain a full month charge covering the next month).

A $17.25 late payment fee is charged on all accounts with an overdue balance.

If you wish to disconnect, you must provide Lightwire with 30 days notice by phone call or by email. Your connection will be disconnected on the last day of the month. If you want to disconnect before the end of your minimum term, then the contract is broken and an early termination fee will apply:

  • Early termination fees: plan cost multiplied by full billing months left in contract with a cap of $790 incl. GST.

The early termination fees exist to help us to recover the setup costs we incur from installing a connection at your property. If you sign up to a plan, but the installation is not successful, no early termination fees apply.

You can make payment by:

● Internet banking to our bank account BNZ: 02-0316-0454455-01. Please use your customer number as our reference.

● Credit card, reoccurring credit card payment, or direct debit – please phone us on 0800 12 13 14 to process or you can set up through your customer portal.

By submitting this application, I have read and acknowledge Lightwire’s online standard Terms and Conditions.

I/We consent to Lightwire disclosing and using my/our personal information for credit checking purposes.