Contact Lightwire Rural
Experience exceptional service and support when you contact the team at Lightwire Rural. We provide the exceptional service we’d want to experience ourselves.
We’re here to help you with your rural broadband internet needs!
Get The Support You Need With Lightwire Rural
Get in touch
At Lightwire we answer the phones in less than a minute during normal hours, so why not give us a quick call?
Our customer support team is available during the following hours:*
Monday – Friday 8 AM – 7 PM
Saturday & Sunday 9 AM – 5 PM
*excludes public holidays
- sales@lightwire.co.nz
- 0800 12 13 14
- Lightwire Limited, PO Box 9361, Hamilton 3240
- Urban Homes Building, L1/103 London Street, Hamilton, Waikato, NZ
24/7 Fault Monitoring and Response
Lightwire provides 24/7 network monitoring by our on-call engineering team. This applies to critical network or site-level faults (such as those affecting radio towers or infrastructure impacting multiple customers).
Where required, our on-call field technician team are dispatched outside of business hours to restore service at these sites.
Individual Customer Support
24/7 monitoring applies to business-grade connections with extended support.
Standard residential services are not monitored 24/7 — general customer enquiries, troubleshooting, and account support are handled during business hours.
Your experience is everything.
We operate in an industry based on trust and reliable connections. This can only be achieved through communication and experienced support. When you are contacting us, you’re not going to hit a ridiculously long phone menu when you call us. Your email isn’t going to the inbox abyss, never to be seen or heard from again. At Lightwire, we provide the exceptional service we’d want to experience ourselves.
