Step 1: Check your coverage

Enter your address and check if you’re within the coverage area of one of our 220-plus broadband sites throughout the Waikato and Bay of Plenty.

Check your coverage

Yay, looks like you're in coverage!

Unfortunately it looks like we do not have coverage in your area.

If you would like to call our helpdesk on 0800 12 13 14 we can double check and see if any alternative solutions may be available for you - now or in the future.

Step 2: Choose your plan

Everyone is different, so we’ve got a range of plans to meet your needs. How much data will you need? Do you want to add a phone line? Prefer a six-month contract? Our four data packages and optional extras mean you can stay connected, however it suits you.

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Every plan comes with

Free install on contracts 12 months or longer

Local Hamilton-based helpdesk support

$1 per GB extra data

Lightwire

Sign up over the phone

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Contact Details

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Billing Details
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Installation Details

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There is a $350+GST charge for a priority installation. It guarantees to have the install carried out within 5 business days, subject to no previously unknown non-standard install requirements being encountered.

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We require the above information about your roof for health and safety purposes.

Note: If you have dogs, you will need to secure these prior to our installation team coming onto the property. If this is not done, site visits will need to be rescheduled and additional charges may apply.


Identification

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Other Details

Please provide the full name(s) and contact phone number(s) of anyone else that should be authorised to make changes to your Lightwire connection or account.

Do you have any special requests or other important details for us to be aware of?

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Terms and conditions

All of our services are charged one month in advance with invoices due by the 20th of the month they are received.

Invoices are emailed on the first working day of the month (your first invoice will contain a part charge covering the remainder of the month in which you were connected, and will contain a full month charge covering the next month).

A $17.25 late payment fee is charged on all accounts with an overdue balance.

If you disconnect before the end of the contract term, you will be charged an early termination fee (6mth contract termination is equal to months remaining on the contract. 12+ month contract: $500 if broken with more than 6 months remaining, $250 if broken with less than 6 months remaining).

You can make payment by:

● Internet banking to our bank account BNZ: 02-0316-0454455-01. Please use your customer number as our reference.

● Credit card, reoccurring credit card payment, or direct debit – please phone us on 0800 12 13 14 to process or you can set up through your customer portal.

By submitting this application, I have read and acknowledge Lightwire’s online standard Terms and Conditions.

I/We consent to Lightwire disclosing and using my/our personal information for credit checking purposes.