Moving? Register your move now and stay connected

We’re here to help you stay connected to great rural internet. If you’re planning to move soon, we need plenty of notice to prepare and help you get set up quickly at the new place.

It’s easy and quick to register your move. You can either get it done now online, or we can chat over the phone.

Click here to quickly log in, and we'll fill out the form details for you.

Check your coverage

There are Lightwire broadband sites in your new area and (as long as there are no trees or buildings obstructing line of sight) we can help you get reconnected with fast, wireless internet.

Sorry, this address is not in coverage yet.

Please don’t be disheartened if your new address is not yet in coverage. We are constantly adding to our tower network and are always on the lookout for new sites. Please fill out your details below and we will book in your disconnection.

Book Your Relocation Now

Confirm Your Details for Disconnection

First & Last Names

Phone Number

Cellphone Number

New Address New Address for Forwarding Mail

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Confirm Current Address

New Address: Installation Details

What material is the roof at your new property?

How many levels is your new property?

{{ contractTermCopy }} Do you need a priority installation?

There is a $350+GST charge for a priority installation. It guarantees to have the install carried out within 5 business days, subject to no previously unknown non-standard install requirements being encountered.

We require the above information about your roof for health and safety purposes.

Note: If you have dogs, you will need to secure these prior to our installation team coming onto the property. If this is not done, site visits will need to be rescheduled and additional charges may apply.

Additional Notes

Do you have any special requests or other important details for us to be aware of?

Please be aware that a fee will apply, as per the Lightwire Rural Wireless Internet Offer Summary. Please be aware that if you are still in a 6 or 12 month contract term, a fee will apply, as per the Lightwire Rural Wireless Internet Offer Summary. A member of our team will be in touch if this applies to you.

Summary (for internal use only)

Advise the customer of the following obligations and conditions
Plan
	Relocation doesn't affect the customer's plan, so they stay on their current plan. {{form.addPhoneLine ? 'A phone line at an additional $10/month': ''}} {{form.priorityInstall ? 'There is a $350+GST charge for a priority installation. It guarantees to have the install carried out within 5 business days, subject to no previously unknown non-standard install requirements being encountered.': ''}}
Contracts
	{{form.contractTerm == 12 ? 'LW 12 months - FREE' : 'LW Rural 6 months - Install $149' }}
Invoices
	Month in advance Due on 20th of the month
Payment methods
	DD, CC or bank transfer DD with welcome pack Account portal Late payment fee
VoIP
	Best effort, No internet = no phone Not recommended for medical or business reasons New or existing number We will connect you once the internet is installed
Terms and Conditions
	https://www.lightwire.co.nz/terms
Final Stage
	2 -3 weeks wait Installer will call to make a time
Early Termination Fees
	{{form.contractTerm == 12 ? ' 12 month contract: $500 if broken within 0-6 months, $250 if broken within 6-12 months' : '6 month contract: pay remainder of 6 month term' }}

I agree to the Lightwire Terms and Conditions and understand the Lightwire Rural Wireless Internet Offer Summary

Moving? Register your move now and stay connected

Three easy ways to get started

Book your relocation install with Lightwire

Online

Call us

We'll call you

Book in your move over the phone

When do you move?

What's your new address?