You’re never locked into 1 plan
Your data requirements can change month to month, that’s why we make sure you can easily switch between plans to match your data needs by logging into your customer portal.
Plan upgrades take immediate effect, meaning you will avoid any further additional data charges from your previous plan. Downgrades will take effect from the 1st day of the following month.
Log into the Lightwire customer portal to see how much data you use and to change your rural broadband plan.
Flexible rural broadband plans
All Lightwire Rural Fixed Wireless Broadband plans are flexible, meaning you can change your plan at any time.
- Step 1: Pick a plan
- Step 2: Fill out your details
- Step 3: We'll confirm your coverage
- Step 4: Be online in 14 days*
- Step 1: Pick a plan
- Step 2: Fill out your details
- Step 3: We'll confirm your coverage
- Step 4: Be live in 14 days*
Not sure how much data you need?
Don’t know how much data you need? That’s okay, you can change your plan after you sign up without penalty via your customer portal. Move to a higher or lower data plan at any time with the click of a button.
Learn more about Lightwire’s rural broadband plans here.
Unlimited off-peak data
Our plans include an on-peak data allowance, and unlimited data during off-peak times. On-peak runs from 8 AM to midnight and off-peak runs from midnight to 8 AM.
Downloads and uploads contribute to your data consumption, so it is a good idea to schedule backups to run after midnight, and the same goes for large software updates. Downloading of large files for future use should, where possible, also be scheduled for after midnight.
Add unlimited calls
Unlimited calling to New Zealand and Australian landlines and mobiles for $19.95/month.
No more variable charges for calls to friends and family in Australia and NZ, with Lightwire’s unlimited calling offer, you can talk as much as want.
You just need to plug in your analogue phone to the router we provide.
8,000+ Rural Households already do more from here
Half of our customers rate their experience with Lightwire as 10 out of 10. In our most recent rural survey, 2,269 respondents gave us an average rating of 8.7.
Every month, 25% of our new customers join us as the result of a friend or relative referring them.
Rural living shouldn’t be about compromises.
Join over 8,000 rural households across the Waikato and Bay of Plenty that have already chosen to connect smarter with Lightwire.
Frequently Asked Questions
In designing our plans, we have tried to find a balance between ensuring our costs are covered and keeping your costs as low as possible.
When it comes to installation, we need to install a dish on your roof that will point at a tower on a nearby hill and install a WiFi router. All of this is done by a Lightwire engineer.
If you sign a 12-month term, we do all of this for free.
On a 6 month term, we pass on $650 of the install cost as a one-off charge.
When you sign up to a plan but the installation is not successful due to no line of sight existing between your house and one of our towers (or some other issue that makes service impossible to provide), no early termination fees or charges of any kind will apply.
On average, our customers stay with us for more than 4.5 years, but if you are wanting to leave Lightwire for whatever reason, your connection will be disconnected on the last day of the month in which your request is received.
If your service is still in term when you cancel it, an early termination fee (ETC) will apply. ETC calculations are as follows:
- Monthly fixed charge multiplied by full months left in term, with a maximum charge of $790 incl.
Lightwire gives you unparalleled flexibility. Regardless of which plan you sign up to, you can upgrade or downgrade that plan at any time without penalty. This is done via your customer portal.
Upgrades take effect immediately, and plan downgrades take effect at the start of the following month.
Your internet speeds and service uptime are our top priority.
What’s more, online sign-up is easy.
You’ve made a great decision to live rurally. Make another.
Let’s connect.
Need help deciding what plan is best for you?
give us a call
On average you’ll get a wireless broadband specialist on the phone in less than 2 minutes.
