Installing rural broadband: what can I expect?

02/10/2018
What to expect

You’ve signed up to Lightwire’s rural broadband – congratulations, reliable internet is on its way! So how does the installation process work?

Pre-installation

Once you’ve signed up for rural broadband, we’ll assign one of our expert field technicians to your installation job. Lead times are dependent on the install queue, length at that time, but as you near the top of their installation queue, you’ll receive a phone call to make a date and time for installation. We’ll confirm these details via text, as you’ll need to be at the house when installation happens.

During installation

Once your technician is on site, they’ll test the signal quality to any available towers that have a line of sight to your property. If the technician finds a good, strong signal to a tower, they’ll talk to you about where the wireless receiver will be placed on the house’s roof, where cables will run and where your router live.

With the installation plan signed off and in hand, your technician will install your rural broadband. They’ll set you up with:

  • An antenna on your roof (CPE)
  • A roof mount
  • A cable connecting to the router inside your house
Post installation

Voila! You’re a proud new recipient of reliable, rural broadband. Before you get streaming, your technician will test the service to make sure all is as it should be. They’ll also give you a walkthrough of the service if you need it.

We’ll give you a follow-up phone call within three days to see how everything is going. If you have any issues in the meantime, you can contact us on 0800 12 13 14. To make sure our service is hitting the mark with customers, we’ll also send you a survey asking for your feedback on the installation process. Then you’ll receive your first invoice on the first working day of the month following your installation.

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We’re well known in the Waikato and Bay of Plenty for connecting communities with wireless rural broadband. Get in touch with the Lightwire team today and let’s get you connected. Call us on 0800 12 13 14 or hit the button below to email us.

Get Connected!