Increased data demands increased network investment
Did you know, since 2015, there has been a 500% increase in the average amount of data our customers use monthly? This is predominantly due to the increase in streaming services available and, as a result, has placed huge demand on our network infrastructure.
As we move into the new decade, we are responding to these changes in internet usage by implementing an increase on data caps and pricing for all plans.
Our 2020 price increase, effective 1 March, allows us to continue investing in our network and new technologies as we demand increases year on year. The expectation gap between rural and non-rural customers has all but closed in terms of internet experience, and here at Lightwire, we are proud to be actively closing that gap.
Lightwire is committed to growing our rural communities and continuing to provide more support to rural schools, charitable organisations and communities throughout Waikato and Bay of Plenty.
Our field technicians are dedicated to improving customer service and experience daily, working through rain and shine to keep our network meeting demands and exceeding your expectations.
As believers in keeping it local, our frontline support teams remain based in Hamilton, to provide outstanding local service to our valued customers.
Due to contract terms, Lightwire will be working with you to progress you to the new price plans, as and when your existing contract expires.
Please do not hesitate to contact our friendly helpdesk should you have any queries regarding your plan.